Rafia Regalia makes and ships regalia from Sialkot, Pakistan to customers worldwide. This page explains how shipping, returns and faulty items are handled.
Shipping
- We ship worldwide by trusted courier and freight services.
- Shipping cost and the delivery method depend on the destination, weight and size of the order, and are included in your quote.
- Once your order is dispatched we send you the tracking details.
- Import duties, taxes and customs charges in the destination country are the responsibility of the buyer unless the quote states otherwise.
Checking your order
Please check your order as soon as it arrives. If anything is damaged, missing or different from the approved design, contact us straight away with your order details and clear photos, so we can put it right.
Returns and replacements
- Custom-made items (with your names, numbers, emblems or colours) are made only for you and cannot be returned or exchanged for a change of mind.
- Faulty or incorrect items: if an item has a manufacturing fault or does not match the design you approved, we will repair or remake it, or agree a refund for that item.
- Stock items without personalisation may be returned unused and in original packaging if agreed with us before sending them back. Return shipping for change-of-mind returns is paid by the buyer.
Refunds
Agreed refunds are paid back using the original payment method once the returned item has been received and checked, or once the fault has been confirmed.
Contact
Rafia Regalia, Pala Shah Gate, Near Iqbal Manzil, Sialkot (51310), Pakistan · Phone and WhatsApp: +92 307 5912918 · Email: rafia_regalia@hotmail.com