This Privacy Policy explains what personal information Rafia Regalia (“we”, “us”) collects when you use this website, why we collect it and how we look after it.
Information we collect
- Contact and quote requests: your name, email address, phone number, country, delivery and billing address, and the details of the products and designs you ask about.
- Account details: if you create an account, your name, email address and password (stored encrypted).
- Messages: anything you send us through the contact form, email, phone or WhatsApp, including artwork and logos for custom orders.
- Technical data: your IP address, browser type and the pages you visit, collected by our hosting, caching and security systems.
How we use your information
- To reply to your enquiries and prepare quotes.
- To make, pack and deliver your order, and to contact you about it.
- To keep records required for accounting, customs and tax.
- To keep the website secure and working properly.
We do not sell or rent your personal information, and we do not send marketing emails unless you ask us to.
Who we share it with
We share only what is needed with the companies that help us run the business: our website host, courier and shipping companies, and payment providers when you pay for an order. Each of them may use the information only to provide their service.
Cookies
The website uses essential cookies to keep your quote cart and login working, and to speed up the site. These cookies do not identify you personally. You can clear or block cookies in your browser settings, but the quote cart may not work without them.
How long we keep it
We keep enquiry and order information for as long as we need it to serve you and to meet our legal and accounting obligations. Account information is kept until you ask us to delete your account.
Your rights
You can ask us at any time for a copy of the personal information we hold about you, or ask us to correct or delete it. Write to us using the details below and we will respond as soon as possible.
Contact us
Rafia Regalia, Pala Shah Gate, Near Iqbal Manzil, Sialkot (51310), Pakistan · Phone and WhatsApp: +92 307 5912918 · Email: rafia_regalia@hotmail.com